Shipping and Delivery Information
Processing Time
Processing time is the period between when you place an order and when we ship it. All in-stock items have a processing time of 2-3 business days.
Shipping Transit Times
Shipping Carrier: FedEx, UPS, USPS, DHL, SF-Express, etc.
Shipping Time: It will normally be delivered within 5-10 business days.
All transit times listed are estimated based on business days. Please note that these transit times are supplied as an estimate and are not guaranteed.
Shipping Rates
Shipping Fee: Free shipping on all orders.
Note:
- Tax Fee: The taxes and fees charged depend on the requirements of your state.
- Business Days: Monday to Friday (excluding holidays and weekends), Eastern Time Zone (GMT-5) of the USA.
International Shipping
We offer international shipping options.
Shipping From: US Local warehouses.
Shipping Area: The US (excluding Hawaii, Puerto Rico, and Alaska).
Shipping Damage
We take pride in our packing and do our best to pack each item correctly, ensuring that your order arrives in the best possible condition.
Customers must inspect the entire order prior to signing for the delivery. The driver should wait for the customer to confirm the condition of the product before leaving the delivery location. A damaged box does not always indicate damage to the products, and an undamaged box does not always indicate undamaged products. Customer requirements will be further outlined in the order confirmation email, as well as the email notification indicating that the order has shipped. Please contact us at Services@wkersiy.com with any questions regarding this process. Proper documentation is required to receive compensation for damages or replacement products.
Filing a Shipping Damage Claim
To expedite the filing process, log in to My Account, navigate to My Orders, and click ‘Return’ on the order containing your damaged item. If you do not have an account, you can easily sign up with your email address.
Please complete the Claim Form in its entirety and be sure to include photos. If you are unable to provide photos, the claim process may be delayed. Once we receive your claim, our Claims Department will reach out within two (2) business days with a resolution.
Contact Us
For any other questions, please contact us at Services@wkersiy.comm.
