30-Day Guarantee for Paddle Boards
All paddle boards are covered by our 30-day guarantee. From the date of purchase, you can return your product if you are not satisfied for any reason. After inspection and confirmation that the product is not damaged by human causes, we will issue a full refund. To request a return under the 30-day guarantee, please fill out the return form completely.
Please allow 2-5 business days for the refund to appear on your invoice.
All original package contents must be included with the return. Any missing items will delay the refund process. If the returned package has human-caused damage or is missing original accessories, we will deduct the cost based on the value of the item.
*Limit one return within 180 days from the original purchase date per customer.
What If I Don't Have My Box?
Returns: Any box that works can be used to return the board. If you or friends or neighbors don’t have one that will fit everything, you can stop by a home improvement or sporting goods store, and they will have plenty of cardboard they might be able to give you to help package up your order.
Edit/Cancel Order
If you need to cancel the order, please email customer service to check whether the order has been shipped.
A: The Order Has Not Been Shipped
After we receive the cancellation request, we will process it within 1-2 days, and the money is expected to be refunded to your account within 3-5 business days.
B: The Order Has Been Shipped
We will not be able to make changes or cancellations to withdraw your order. If you wish to return the product immediately after receiving it, you can return the product for a full refund. To submit a return under the 30-day guarantee, please complete the return form.
The Process of Applying for Return and Exchange
- First, email our customer service (Services@wkersiy.com) to apply for a return. Processing time: When the customer service receives the email application for return and exchange, it will process the return application within 24 hours and respond to the processing result as soon as possible.
- After the customer receives the result of the return application, please send it back within 7 days and provide the returned logistics number (send to customer service by email).
- If an exchange is requested, after verifying that the warehouse receives the returned goods, we will arrange for re-delivery and update the logistics number as soon as possible. Return address: Please contact our customer service to ask for the address.
Shipping Cost for Return and Exchange
A: Due to Personal Subjective Reasons
For returns and exchanges due to personal subjective reasons (such as dislike, unsuitability), the shipping cost shall be borne by the customer.
B: Due to Product Issues
For returns and exchanges due to product issues (not including external factors such as improper operation, please refer to the Warranty for details), the shipping freight incurred by the return and exchange is borne by Wkersiy. We will provide a return label, and you only need to go to the local post office to print it out and stick it on the box, without paying the return shipping fee.
Note:
For any return application, please contact the official email first. Any return or exchange without prior application will not be accepted.
After-Sale Contact Information
Email: mailto:Services@wkersiy.com
